HOW LONG DOES DELIVERY TAKE?
Please note:
Our warehouse is closed on public holidays in Sydney, Australia. For orders placed on, or the day before one of these dates, delivery time will be extended by 1 - 2 business days. During peak times such as Christmas & sale periods, orders may take longer to process.
NSW: 2-3 business days
VICTORIA: 2-3 business days
QUEENSLAND: 2-3 business days
REST OF AUSTRALIA: 3-6 business days
NEW ZEALAND: 4-7 business days
* Shipping time may vary according to carrier time frames and zones.
* Shipping time may vary according to carrier time frames and zones.
EXPRESS SHIPPING:
- Express shipping orders are delivered overnight if the order is placed before 1 pm on a business day and the following day is a normal business day.
- The express order will take an additional night if it is placed after 1 pm.
- Friday express order's will be delivered on a Monday if placed before 1 pm.
- An additional night will need to be added to express deliveries for any Public Holidays observed in Australia.
HOW LONG AFTER I RECEIVE MY SHIPPING CONFIRMATION EMAIL WILL I BE ABLE TO TRACK MY ORDER
CAN MY DELIVERY ADDRESS BE DIFFERENT FROM MY BILLING ADDRESS?
Please note that this option is only valid for addresses within the same country.
HOW DO I TRACK MY ORDER AND DELIVERY STATUS?
If you are not at home to sign for the delivery the carrier will leave a notice will be left at the premises with alternative delivery or pick-up options.
WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?
Our customer service team is available Monday through Friday from 9a.m. to 4.30p.m AEST.. Our customer service team are happy to assist you.